Shopping Concierge

How It Works

Retailers don’t always accept international payment methods. Abandoning your cart in defeat is usually the only option, but not for Jetkrate members. With a little help from our Shopping Concierge service, you can still get your order no matter your preferred payment.

1. Submit a request to shop on your behalf.

You’ll need to provide information about the product(s) you’d like us to purchase on your behalf and any special instructions when placing the order e.g colours, sizes, options.

Please confirm availability prior to placing an order.

2. Jetkrate accepts payment for the item and places the order on your behalf.

We accept payment via Credit Card or PayPal. Incase we aren’t able to place the order due to availability or other issues, we’ll refund your payment in full to your chosen payment method.

3. Your Order is Delivered

Once we receive your order at our warehouse we’ll send you an email confirming receipt and your options to ship internationally.

To get started with our Shopping Concierge service, click here.

Frequently Asked Questions

Is there a concierge service fee?

Nope, this is a free service that we offer to our customers. There is however a minimum purchase amount of $10 NZD or equivalent.

Is there a limit to the size of order I can place?

Yes, the maximum order size is 5 items per order. The total cost of your order must be less than $1000 NZD and we cannot accept goods that exceed 1 m3 volumetrically.

Can you claim other discounts for me?

We will always use discount codes supplied to us (except first order promotion codes), but we cannot accept responsibility for sellers declining, or failing to apply, discount codes. Any special instructions such as discount codes need to be supplied in the item description field.

What happens if some of the items are out of stock?

We will cancel the whole order and notify you. You will not be charged. You will have the option to place a new order excluding the out of stock items.

Will you forward me the invoice and original purchase confirmation emails?

Yes, ofcourse. All email collateral pertaining to your order will be forwarded to you along with a copy of the invoice.