Shopping Concierge Service: Order Your Items Internationally

Many retailers don’t accept international payment methods simply because they aren’t setup to ship internationally. As a customer interested in buying online from overseas, usually our efforts end here with little to no success.

How Our Concierge Shopping Service Works?

Retailers don’t always accept international payment methods. Abandoning your cart in defeat is usually the only option, but not for Jetkrate customers. With a little help from our Shopping Concierge service, you can still get your order no matter your preferred payment.

 

1. Submit a personal shopping concierge request to shop on your behalf.

 

You’ll need to provide information about the product(s) you’d like us to purchase on your behalf and any special instructions when placing the order e.g colours, sizes, options.

Please confirm availability prior to placing an order.

 

2. Jetkrate accepts payment for the item and places the order on your behalf.

 

We accept payment via Credit Card or PayPal. Incase we aren’t able to place the order due to availability or other issues, we’ll refund your payment in full to your chosen payment method.

3. Your Order is Delivered

 

Once we receive your order at our warehouse we’ll send you an email confirming receipt and your options to ship internationally.

To get started with our Concierge service, simply email us at support@jetkrate.com letting us know what you'd like us to buy for you, from where and the total cost. We will send you an invoice for the total and once payment has been received for the goods, we will place the orders on your behalf.

Frequently Asked Questions About Concierge Shopping Service

Is there a concierge service fee?

We charge a flat $20 NZD + 5% of the total of your order. This does not include the cost of shipping your items to you - which is charged later once your packages arrive at our warehouse.

 

Can you claim other discounts for me?

We will always use discount codes supplied to us (except first order promotion codes), but we cannot accept responsibility for sellers declining, or failing to apply, discount codes. Any special instructions such as discount codes need to be provided to us.

 

Will you forward me the invoice and original purchase confirmation emails?

Yes, ofcourse. All email collateral pertaining to your order will be forwarded to you along with a copy of the invoice.

Is there a limit to the size of order I can place?

No, there is no limit to the number of items you can order however the total cost of your order must be less than $1000 NZD. You can also consolidate your packages with our repackaging service.

 

What happens if some of the items are out of stock?

We will cancel the whole order and notify you. You will not be charged. You will have the option to place a new order excluding the out of stock items.