Use of the Jetkrate website and your Jetkrate account
The Terms 'You' 'Your' 'We' 'Our' and 'Jetkrate'.
In these terms and conditions, the terms 'you' and 'your' refer to you personally (if you are an individual)
or the entity you represent (if you registered on behalf of a business entity), and the terms 'we' 'our' and 'Jetkrate'
refer to Jetkrate Limited, and/or its third party suppliers.
You agree that by registering for a Jetkrate account you are agreeing to our
terms and conditions and that your acceptance is equivalent to signing a hard-copy
printed agreement between you and Jetkrate.
Account Creation. To register to use Jetkrate services,
you need to provide
Jetkrate with a current, valid e-mail address, your street address, and contact phone
numbers. You certify that the information you provide is accurate and that you will
it promptly if any of it changes. We reserve the right to cancel any unconfirmed account
an account that has been inactive for a lengthy period of time, or if we find you have
submitted inaccurate information, or if we determine that your account may be
used for fraudulent purposes.
No Transfer of Account. You may not transfer your
Jetkrate account or your account
login/password to any other person.
Specified Countries. You may only create a Jetkrate
account and use Jetkrate
services in a country listed in the pull-down menu on the Jetkrate website.
Security. You agree to keep your Jetkrate password
confidential, to safeguard it
and your computer(s) and mobile device(s) from access by others, and to log out of the
website when your session is complete. You are responsible for any use of the Jetkrate
website and of your Jetkrate account made under your login and password. If you become
of or suspect any unauthorised use of your Jetkrate account, or any known or suspected
security breach such as disclosure or loss of your password or theft of your Jetkrate
account information, you should notify Jetkrate
promptly. We will
immediately block or deactivate your account, and, depending on the circumstances of the
security breach, we may allow you to open a new account.
Your Warranties and Representations. You warrant and
- you are at least 18 years of age or the legal age of majority in your country,
- you have obtained all necessary permissions to enter into and perform this
- you will use the Jetkrate services only for lawful purposes and in accordance
these terms and conditions.
Privacy; Data Protection. In order to provide quality
services to you, we collect
certain personal information about you, including but not limited to your name, address,
similar automated techniques to collect information which is important to enhance and
personalise your experience as a Jetkrate customer. Our information practices are
opening a Jetkrate account and when you transact business via the Jetkrate website may
transferred to, stored in and/or processed in New Zealand, UK, Guernsey, Germany, Turkey, Japan and the
United States or any other country when such transfer, storage
and/or processing are necessary to provide Jetkrate services to you. By opening a
account, you consent to the transfer, storage and/or processing of that information in
countries. If you object to your information being transferred, stored or processed in
Policy, please do not use Jetkrate services.
Your Use of the Website. You may not use the Jetkrate
website or Jetkrate services
for any unlawful purpose. We reserve the right to terminate or restrict your access to
Jetkrate account and your use of Jetkrate services if, in our opinion, your use may
any laws, infringe upon another person's rights, or breach the terms of this Agreement.
- You may use the Jetkrate website and Jetkrate services solely for your personal
(including your friends and family members - see section 24) or for use by the
business entity you represent. If you intend to resell products you receive via
Jetkrate services, you agree to comply with all laws and regulations that apply
the importation of products for resale, and with any applicable restrictions on
resale required by the merchant.
- You may not offer for sale, resell, market, distribute, create a database from,
otherwise commercially exploit in any manner any of the content on the Jetkrate
website or information generated using the website.
Shipping Cost Calculator. When you use Jetkrate's
proprietary Shipping Cost
Calculator for an advance determination of the combined costs of duty, taxes and
international shipping, the resulting cost is an estimate only, based on the information
provide. The actual cost may vary from the estimate due to several factors, including
not limited to: changes in delivery company rates or an unavoidable fuel surcharge that
delivery company may impose (which we pass on to you with no mark-up); changes in
exchange rates; differences between the estimated and the actual package weights;
discrepancies between the estimated and actual product classification or value; the use
volumetric weight calculations for bulky, lightweight packages; and/or additional local
delivery charges if your delivery address is in a remote geographic area. Special note:
destination countries may assess government mandated clearance fees in addition to duty
tax. Depending on the nature of these fees, they may or may not be included in the
Cost Calculator estimate. They will however be included in the charges assessed at
Malicious Content. We make all reasonable attempts to
exclude viruses, worms, and
other malicious content from these web pages, but we cannot and do not guarantee the
complete absence of such. Please take appropriate safeguards before downloading
from the Jetkrate website.
Intellectual Property. Jetkrate websites, user
interfaces, the 'look and feel,' the
content, the Shipping Cost Calculator, and all associated and underlying software,
methodologies and processes are and will remain the sole property of Jetkrate or its
third-party suppliers and are protected by copyright, trademark, trade secret and other
intellectual property laws. The use of the software, the data generated by the software,
all other materials made available on this website are licensed to you by Jetkrate on a
nonexclusive and limited basis.
- You may not copy, reverse engineer, decompile or create derivative works from
- You may not use any meta tags or any other 'hidden text' which incorporate
Jetkrate's name or trademark unless we give our prior written consent.
- While you are using the website, you may print out or electronically store any
all of the web pages or screens but solely for your personal use.
- You may not scrape, frame or display information from the Jetkrate website for
in another website or service without our prior written consent.
- You may not place a hyperlink to Jetkrate on your site except in the manner we
Infringement; Counterfeit goods
If you believe any material on the website infringes your intellectual property rights,
please inform us by contacting us.
We respect the intellectual property rights of others, and we make efforts not
publish any material that is subject to third party copyright, trademark or
legal protections. If you believe any material on the website infringes your
intellectual property rights, please inform us by submitting an
- Jetkrate takes seriously the problems caused by Internet advertising and sale
counterfeit goods - which are also known as "knock offs", replicas, faux or fake
products. Counterfeit goods are imitations of well-known brands. They are
sold at prices lower than the genuine product, and they almost always bear what
looks like the genuine product's trademark or logo. Ads for these products may
may not specify that they are replicas, and they are often difficult to
from the genuine product - particularly in online ads where you don't have the
chance to examine the goods themselves. While we make every effort to ensure
our service is not used for the sale of counterfeit goods, and we carefully
the merchants and products linked to our websites, we cannot guarantee that
item advertised and/or delivered through our cross-border shopping service is
authentic. But we do commit to investigate all problems,
If you believe any material on the website infringes your intellectual property rights,
please inform us by contacting us.
- After we receive your complaint, we will conduct an investigation. If we
that counterfeit goods infringing your rights are indeed being advertised and/or
distributed through Jetkrate, we will take appropriate action such as:
removing the ad for the infringing product
- prohibiting the merchant of the
infringing product from advertising on Jetkrate websites
- disabling the
customer's account if the customer is knowingly importing counterfeit goods
- notifying law enforcement authorities
Trademarks. 'Jetkrate' is a trademark, with
registrations granted in numerous
countries. Use of this website does not grant you a license to use the Jetkrate
It may not be copied, downloaded, reproduced, used, modified or distributed in any way
(except as part of a copy of any of these web pages or screens as authorised in 12.3
without our written permission. All other trademarks or trade names displayed or referred to
our website are the property of their respective owners.
Other Websites. Jetkrate is not responsible for the
content or accuracy of
information obtained from any third party (non-Jetkrate) website which may be linked to
Jetkrate website, or which you may access from this website.
Disclaimer of Warranty. Your use of the website is at
your own risk, and you
acknowledge that Jetkrate web-based services are provided on an 'as is' and 'as
basis. While we endeavour to provide accurate and current information via our website,
disclaim all warranties, express and implied, including but not limited to warranties of
merchantability, fitness for a specific purpose, and non-infringement, to the full
permissible by applicable law. The website is not warranted to be uninterrupted or
error-free. Jetkrate is not liable for any inability to access, delay in accessing, or
interruptions in access to your account or conducting transactions due to unavailable or
unreliable telecommunications networks or internet service providers, incompatible or
malfunctioning equipment, software you use for such access, or other causes beyond
Limitation of Liability. In no event will Jetkrate be
liable for any indirect,
special, consequential, incidental, punitive or exemplary damages (including but not
to loss of business, loss of revenue, loss of profits, loss of goodwill, lost
business interruption, or loss of information) arising out of your use of or inability
use your Jetkrate account or the Jetkrate website, even if we have been advised of the
possibility of such damages. Except for loss of or damage to packages during
shipment (which is covered in section 38 below), Jetkrate's maximum liability, and your
exclusive remedy with respect to any errors in Jetkrate services provided to you under
agreement, is limited to NZD$100 (or equivalent) per incident. Some countries or states
not allow the disclaimer of implied warranties or limitation of certain damages, so such
disclaimers and limitations may not apply to you.
Notices. E-mail notices, newsletters and/or information
on the website will be the
primary methods by which we will communicate. We will send notices and any other
information to you at the e-mail address you supply when you open your Jetkrate account
have subsequently updated. You can send notices or other communications to Jetkrate
the e-mail, Live Chat or Phone Callback links on the Contact Us
Modification of Jetkrate Terms and Conditions. We may
modify these terms and
conditions at any time without notice. Your continued use of your Jetkrate account after
introduction of such modifications will constitute your acceptance of the modified terms
Your purchase of products from merchants
Ordering Products. You place an order with an online
merchant, either through
links on this website or directly from the merchant's website, or via our Concierge
Service (see section 23 below). You will pay the merchant directly for the product and
the cost of domestic shipping (if applicable), for delivery to your Jetkrate address.
You agree to comply with any conditions and restrictions of sale which are specified on
the merchant's website or which you are notified of during the purchase process.
Correct Addressing. You will take all reasonable
measures to ensure that the
products you order are correctly addressed to your Jetkrate address, including your name
and exact suite number. As noted in section 30, additional handling fees in identifying
the recipient may apply if your package was incorrectly or inadequately addressed.
Purchase Transaction Solely Between You and the Seller.
services enabling you to shop online from merchants' websites in another country and
have products delivered to you in your home country; however, Jetkrate does not sell the
products to you. You are solely responsible for selecting and ordering the products from
the merchant, and your purchase of a product is a transaction solely between you and the
- Jetkrate makes no representations, warranties or guarantees regarding the
quality or suitability of the products you order.
- We have no liability for any failure of a seller to ship to your Jetkrate
address or to fulfill your order, or for any defects in any product you
purchase, or any injury or damage that any product may cause, or for any other
failure of the product to meet your expectations.
- We do not handle communications with sellers regarding product exchanges. That
is your responsibility. We will, upon your request, arrange for the return
delivery of item(s) ordered from the seller if the goods are still at your
Jetkrate address. Applicable return charges will apply.
- If after delivery to you, you determine that any product is defective or does
not otherwise meet with your expectations, you agree that you will hold Jetkrate
harmless from any liability and will seek any remedies solely from the seller.
See Section 41 for return procedures.
Concierge service If the merchant does not or will not
international payment method, you may use our Concierge Service for a nominal fee.
Concierge Service places the order for you in your name as the ‘purchaser,’ according to
the instructions you provide, and pays for the purchase on your behalf. For detailed
information, see our Concierge FAQ. The following conditions apply to all Concierge
- The instructions you give us in the Concierge Order Form must specify the exact
product description (including price, quantity, colour, size, merchant’s
reference code, etc.) and any discount codes you believe may apply.
- A Concierge order cannot be changed or cancelled once it has been placed.
- We will not place (or we will cancel) a Concierge order if you do not supply
sufficient information; or if it includes any Prohibited
Item; or any item in the order is out-of-stock; or the total price
(including any applicable local tax and domestic shipping charges) is higher
than the amount you have authorised.
- As with regular Jetkrate service, your purchase of a product through our
Concierge Service is a transaction solely between you and the merchant, even
though we assist you by placing your order and making payment on your behalf. We
make no representations, warranties or guarantees regarding the quality or
suitability of the products you order through the Concierge Service. We are not
responsible if the merchant fails to fulfill the order, ships the wrong product,
does not apply any discount code you specified, or any other failure of the
product to meet your expectations and you will hold Jetkrate harmless from any
liability. You will need to contact the merchant directly regarding such
Receipt of packages at your Jetkrate address
Our Receiving Procedure. We will in good faith receive
packages delivered to
your Jetkrate address. We will notify you when they are received, advise you of the
actual cost of duties, taxes and international shipping/handling, and seek your
instructions for shipping or storage of the packages. We will not accept parcels or
packages delivered on a COD (Cash On Delivery) basis. You are the only person authorised
to pay for and release the shipment, including releasing any packages addressed to your
friends or family members. The delivery address must be in the same country as the
country where you are located; you cannot ship packages to individuals in any other
country. Also, the payment must be via a card or payment method issued in the same
country where you are located.
Loss or Damage of Products in Transit to our export
facility. Jetkrate will not
be liable for products lost or damaged in transit from the merchant to the Jetkrate
export facility. We reserve the right to refuse delivery at the Jetkrate export facility
if, upon inspection of the outside of the package, it is obvious that the product is
damaged or incomplete. In such a case, we will return the product to the sender and will
Inspection of Packages.
- Jetkrate has the right (upon receipt, during storage, or in preparing for export
shipment) to open and inspect any package, or part thereof, for security
purposes and to verify compliance with export and import laws and to confirm the
product description and other information you supply, without prior notice and
without liability to you. However we have no duty or responsibility to inspect
packages for non-obvious damage or breakage, and we do not accept responsibility
for the accuracy of product descriptions and other information provided by you.
- If we discover that the description of the contents of the package or other
information you supply is not accurate, then, depending on the specific
situation, we may request you to provide additional documentation about the
contents and/or their value, or we may refuse to ship it (you will be
notified),or we may correct the information.
- We may repack a product to reduce the bulk or the weight of the package, but we
do not open any inner sealed, shrink-wrapped or ‘designer’ packaging. See our
- Jetkrate will place on ‘hold’ all products that are restricted or prohibited for
export or import to the destination country. Additionally, any product deemed
unsafe for international transportation will be prohibited for shipment and
placed on hold. See sections 36 and 37 below and our Prohibited items FAQ .
After you have
been notified of the ‘hold’ status, we will, at your request, arrange for the
item to be either returned to the merchant, shipped to New Zealand,
UK, Guernsey, Germany, Turkey, Japan or disposed of. Applicable charges will apply. You will
have 14 days to advise disposition of the product. If you have not responded to
our notification within 14 days, the product may be destroyed.
- Products that cannot be legally sold (such as illegal drugs) cannot be returned
to the merchant or shipped to an alternative address. They are subject to
seizure by law enforcement authorities, who may investigate further.
- It is not always a simple matter to determine whether a specific product is
export-restricted. In such cases, Jetkrate may submit such items for review by
the government agency responsible for export compliance.
No Mail Accepted.
- Jetkrate will only process packages and envelopes containing items you have
purchased. We are not a mail forwarding agency, and we do not and cannot ship
documents or other mail to you. Any mail or packages addressed to you that do
not contain items of value will be destroyed.
- You may not use your Jetkrate address for any purpose other than receiving
packages containing products you have ordered from merchants.
Storage at the Jetkrate export facility
Storage of Packages; Storage Charges After 30 days. We
will store packages for
you, free of charge, for a period of up to 30 days from the date received at your
Jetkrate address. We will send you a reminder before your 30-day free storage period
- After 30 days, we will store packages but only for a maximum of another 30
days. There will be a storage charge of NZD$1 (or 0.5 GBP at our UK export
facility) per day, which will be payable by you at the time of requesting
shipment. We will send you a reminder before this additional paid storage period
expires. Any package for which you have not given us shipping instructions by
the end of a total of 60 days (30 days free + 30 days paid storage) will be
deemed abandoned, and we may dispose of it in any manner permitted by law.
- Should you determine that you no longer wish to ship items stored in your suite,
for whatever reason, you are entitled to request their disposal. Where products
can be returned to the merchant, Jetkrate will arrange this at your cost. Any
correspondence required with the merchant must be conducted by you. If the
products cannot be returned to the merchant, Jetkrate will arrange disposal.
Please contact us. Any storage costs
incurred by you
Unidentified Recipients. Occasionally we receive
packages where the appropriate
recipient cannot be identified, e.g., the customer name and/or the suite address may be
missing or mis-stated.
If you have ordered a product and there is an unusual delay
in receiving notification from Jetkrate that there is a package waiting for you, you
should contact Customer Service and describe
the product you
are expecting so that we can inspect unidentified packages and see if yours is there.
- A standard $25 NZD handling fee will apply in identifying the recipient if your package has been incorrectly in inadequately addressed.
This is to cover the cost of the additional time and effort required by our staff to find and identify your package.
- Any goods received at our export facility for which an owner cannot be
determined (after we have made reasonable investigative efforts) will be held
for 90 days. If they remain unclaimed after 90 days, Jetkrate will have the
right to dispose of them in any manner permitted under applicable law.
International shipment and delivery
Shipment of Packages. When you request packages to be
shipped, and you have
paid the total cost specified in your 'Shipment Release' form – including all duties,
taxes, shipping, any fuel surcharge required by our delivery company, any
country-specific customs or import fees, and any applicable handling charges and storage
costs (which may differ from the estimate given using the Shipping Cost Calculator - see
section 10) - Jetkrate will arrange international shipment to any country listed in the
pull-down menu on the Jetkrate website and deliver the packages to the delivery address
Appointment of Jetkrate as Agent. You appoint Jetkrate
to act as your agent to
manage all export, import and customs clearance procedures and to ensure that customs
duties and taxes are paid to the relevant customs and tax authorities. Jetkrate will
perform these functions based on the information you provide and, accordingly, Jetkrate
will not be responsible or liable for any additional duties or taxes that are assessed
if the information you provide to us is inaccurate or incorrect.
Accurate Contents and Value Declaration. Payment of duty and
tax An accurate
description of the contents of your package, and its value, is necessary for compliance
with export and import laws (see also sections 36 and 37). To help reduce the incidence
of errors, we will frequently request a copy of the merchant’s invoice or order
confirmation establishing the price paid for your goods. However, you are solely
responsible for the correctness and accuracy of all information you provide to
Jetkrate regarding the contents of your package and the value. You agree to
indemnify and hold Jetkrate harmless from any liability for any under-declaration of
value or other misrepresentations you might make. You acknowledge that:
- Packages may be inspected at any time by export and import authorities. Packages
with misleading product descriptions or under-declared valuations may be delayed
by the relevant Customs authorities, who may dispute and correct the declaration
– in which case, you might possibly have to pay additional duty, fines or
- Assuming you have provided accurate information for the customs declaration and
Customs does not dispute the value, the amount of tax and duty actually charged
by your country’s Customs authority may differ from the amount you paid us.
- Tax and duty are based on the “dutiable value” of the goods.
We calculate the tax and duty as accurately as we can, after your package is
inspected, weighed and measured, and ready for dispatch at our export facility.
You pay us those calculated amounts of tax and duty, along with our shipping
charge, when you release your shipment. Your Jetkrate invoice includes a
breakdown of the shipping charge, tax, and duty.
- We arrange payment of
the duty and tax to local Customs authorities on your behalf. The actual tax and
duty paid sometimes turns out to be higher or lower than the amount we
calculated, for a number of reasons. For example, the Customs authority in your
country may assign your goods a different customs code from the one we used; or
Customs may (for whatever reason) use a different formula to calculate the duty;
or the calculation may be affected by a change in currency exchange rates
between the time of our calculation and the time the tax and duty is paid to
Customs authorities. In such situations, you will not receive a refund or be
charged extra for the difference; this is due to the administrative time and
costs that such arrangements would require.
Shipping Charges. As noted in section 10, the
international shipping and
handling charges generated by our Shipping Cost Calculator are estimates only. The
Shipping Cost Calculator's estimate may differ from the final shipping charges which can
only be determined once we have received the package at your Jetkrate address.
- You are responsible for payment of all actual international shipping and
handling charges, even if they differ from the original estimated cost.
- Volumetric weight may apply on bulky, lightweight packages. Volumetric weight is
calculated by multiplying height by width and length in inches and dividing by
305 to produce a weight expressed in kilos. (See our Volumetric Weight FAQ for
- Your final cost will include any applicable country-specific government-mandated
clearance fees in addition to duty, tax, shipping, and fuel surcharges if
- Jetkrate will make every reasonable effort to deliver the shipment to you
according to the delivery company's regular schedules, but these are not
guaranteed and do not form part of the agreement between us. Jetkrate is not
liable for any damage or loss caused by delivery company delays.
- Shipments can be delivered directly to most addresses (except post office
boxes). However, in certain remote areas, you may be need to pick up your
package from the closest DHL service point.
Compliance with Law: No Illegal Materials or Prohibited
Goods. You agree to
comply with all applicable laws and regulations in effect in the country from which the
goods are shipped, and in the country in which the goods are received. You will not use
or attempt to use Jetkrate to receive or send illegal, hazardous or dangerous materials,
prohibited goods, or controlled substances. Goods are unacceptable for shipment if:
- they are in Jetkrate's list of Prohibited Items;
- the goods are classified as hazardous material, dangerous goods, or articles
prohibited or restricted by IATA (International Air Transport Association), ICAO
(International Civil Aviation Organisation), export control laws and
regulations, import or customs regulations, or any of the laws or regulations of
any applicable government department or other relevant organization; or
- we decide that we cannot transport an item safely or legally (such items include
but are not limited to: animals, currency, bearer-form negotiable instruments,
precious metals and stones, firearms, parts thereof and ammunition, pornography
and illegal narcotics/drugs).
Export and Import Compliance. You acknowledge and agree
You will be liable and agree to indemnify Jetkrate for any costs, penalties or fines
which may be incurred if any shipment is found to violate any of these conditions and
for any legal costs that Jetkrate incurs in connection with such violations. Jetkrate
will have the right to terminate your account and your use of Jetkrate services if you
violate any of the above agreements and acknowledgments.
- You will comply with all applicable export and import laws and regulations;
- Jetkrate will at all times comply with all applicable export and import laws,
and we will refuse to ship any package which we know or have reason to suspect
is in violation of such laws;
- We will refuse to ship any item that requires an export or import license;
- You will not use or attempt to use Jetkrate to receive or send:
- any items that are specially designed, modified, adapted or configured
for a military application; or
- Any dual use items that are subject to export license requirements; or
- any products that are intended to be used in chemical biological
weapons, missile technology or nuclear proliferation.
- For items being exported from the US, you expressly agree not to
divert, reship or forward any part of a shipment:
- to any country which the US Department of the Treasury, Office of
Foreign Assets Control (OFAC) has designated as supporting international
terrorism (currently Cuba, Iran, North Korea, Sudan, and Syria), or
- to any individual or entity named in: the OFAC list of Specially Designated Nationals and Blocked
Persons; or any of the lists maintained by the US Department of
Commerce Bureau of Industry and Security - the Denied Persons List, the Entity List, or the Unverified List; or any of the lists
maintained by the US Department of State - the Debarred Parties List or the Proliferators List.
Limited Liability for Lost or Damaged International
Shipments. Every package
shipped internationally from the Jetkrate export facility is transported on a limited
liability basis, relating to direct loss only and subject to the limits specified in the
Warsaw Convention (currently $US 25.00/kilogram or $US 11.34/lb per shipment). All other
types of loss or damage are excluded (including, but not limited to, lost profits,
income, interest or future business).
- Optional Coverage. If you wish to obtain coverage of shipments which have actual
values greater than the liability limits listed in section 38 above, up to
NZD$250 (or equivalent in other currency) calculated on the value of the goods
plus shipping cost, you can add Insurance shipment value protection, covering
the price paid for your goods plus the costs of transportation in respect of
loss of or physical damage to the shipment. If you do not select ‘Insurance'
for transportation, you assume all risks of loss or damage over the amount of
Jetkrate liability as stated above in section 38.
- Mandatory Coverage. Insurance coverage is mandatory (required) for
shipments valued at NZD$250 and above (or equivalent in other currency).This
amount is calculated on the value of the goods plus shipping cost. The
Insurance charge will be shown in the Shipment Release page and will be
automatically added to your invoice.
- Damage to Used or Second-hand Goods Not Covered. Insurance will not
cover damage to used or second-hand merchandise, although it will cover loss of
those goods in transit.
- What is Not Covered. Insurance covers loss or damage during
international shipment. It does not cover any of the following:
- indirect loss or damage,
- loss or damage caused by delays, or
- loss or damage to the package sent by the seller to our export
- damage to used or second-hand goods.
Refunds, returns, claims
Lost or Damaged International Shipments. In the case of
loss or damage to all
or part of a shipment, Jetkrate will refund the shipping charges for the affected
package (and the price of the goods if the shipment was covered by Insurance – see
section 39) by the same method as you used in paying for our services where possible.
Where this is not possible we will issue a credit to your account that will be applied
to your next shipment.
Duty and Taxes. If by chance duty and taxes have not
been submitted to the
relevant authorities at the time of loss or damage, Jetkrate will refund duty and taxes
by the same method as you used in paying for our services where possible. Where this is
not possible we would issue a credit to your account that will be applied to your next
shipment. If duty and tax have been paid at the time of loss or damage, we will attempt
to obtain a refund for you, although this is usually not possible.
Making Claims. Any claims for loss or damage (sections
40 and 41 above) must be
made to Jetkrate within 14 days from the date of delivery of the package to you, failing
which we will have no liability whatsoever. Claims must be made in writing, accompanied
by scanned or faxed copies of the consignment note/air waybill and all supporting
documents, photographs of damaged items, and relevant invoices and/or receipts for that
item. See our FAQ ‘How do I make a claim?’
Product Returns or Exchanges. If after delivery to you,
you wish to return an
item to the merchant from which you purchased it, you will need to make direct
arrangements with the merchant as soon as possible for any return, refund, or exchange
of items in accordance with the merchant's terms and policies. Many merchants require
you to obtain advance authorization for product returns and may give you a return
authorization number. We will, upon request, help to arrange return shipping to the
merchant from your home country, at your cost. The original customs duty and tax cannot
be recouped when returning an international shipment back to the merchant.
Modification of Jetkrate Services. We may modify or
terminate our services at
any time upon reasonable notice, either temporarily or permanently, without incurring
any liability to you except for completing the processing of products ordered prior to
the date of termination
Termination. You may terminate this agreement and your
use of your Jetkrate
account at any time. As noted elsewhere in these terms and conditions, we may suspend or
terminate your account if you fail to comply with these terms and conditions, and in the
event of such suspension or termination we will incur no liability to you.
Circumstances Beyond Our Control. Jetkrate is not
liable for any loss or damage
arising out of circumstances beyond our control. These include but are not limited to:
natural disasters or acts of God, for example fire, earthquake, hurricane, tornado,
storm, flood, fog; plane crash or embargo; war, riot, civil commotion or industrial
action; epidemics or pandemics; power cuts, communications or other utility disruptions;
governmental action or inaction; any defect or characteristic related to the nature of a
shipment, even if known to Jetkrate; and damage to, or erasure of, electronic or
photographic images, data or recordings due to electrical or magnetic interference.
Indemnification. You agree to indemnify, defend and
hold Jetkrate and its
shareholders, officers, directors, affiliated companies, employees and agents harmless
from all claims, losses, damages, liabilities and costs (including reasonable attorneys
fees) incurred by Jetkrate which result from your use of the Jetkrate website and
Jetkrate services, including but not limited to your negligent act or omission, any
misrepresentations you make in connection with obtaining Jetkrate services, any
mis-declaration of contents or value or packages for export purposes, and/or your
failure to comply with these terms and conditions.
Entire Agreement. These terms and conditions (or as
they may be modified from
time to time) constitute the entire agreement between us for the use of the Jetkrate
website, your use of your account, and the provision of Jetkrate services. Any other
written or oral statements are superseded and of no effect.
Partial Invalidity. If any provision of this agreement
is judged by a court or
body having jurisdiction as illegal, invalid or unenforceable, such provision will be
deemed deleted without affecting any other provision.
Waiver. If either you or Jetkrate fail to enforce any
provision of this
agreement, or fail to exercise any right at any time, such failure will not be deemed a
Headings. Section headings are for convenient reference
and do not form part of
Governing Law. This agreement is governed by the by the laws of New Zealand,
without regard to conflict of law principles.
Updated May 2020
These Terms and Conditions are Copyright © 2019-2020 Jetkrate