Get in Touch

For answers to most common questions, you can refer to our FAQ or speak to our clever AI bot ‘Krate the Kiwi’ on our website. For price estimates, please use our pricing calculator. To report suspicious activity, please use our Fraud Report Form.

Customer Support:

• For all customer support enquiries relating to your packages or shipments, please use the contact form on this page or send us an email at support@jetkrate.com.
  
  
  
• Our average response time is 1 business day.
  
  
  
• If you have emailed us and do not receive a response within 2-3 business days, please use the contact form on this page instead, as it is possible your email may have landed in our spam folder.
  
  
  
• All queries are answered in the order they are received.
  
  
  
• Please note – we DO NOT provide customer support over the phone. Our phone numbers are provided for ordering purposes only.

Respecting Our Support Team:

At Jetkrate, we are committed to providing prompt and helpful support. However, we maintain a zero-tolerance policy towards disrespectful behavior directed at our support team.

• Jetkrate reserves the right to refuse service to any customer who is disrespectful towards our support staff.

• We welcome your feedback and encourage you to share your experience. However, we kindly ask that you wait until your interaction with Jetkrate has concluded before leaving a review. This ensures you can provide a complete and fair assessment of our service.

• Attempts to gain attention or expedite service by leaving 1-star/low reviews during the support process will not be tolerated.

• We encourage all customers to communicate with patience and respect – we are here to help and resolve your concerns.

Operating Hours:
We are open from 8 am — 5 pm on weekdays.