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Need support, contact us right away

For answers to most common questions, you can refer to our FAQ or speak to our clever AI bot ‘Krate the Kiwi’ on our website. For price estimates, please use our clever pricing calculator.

For all customer support enquiries relating to your packages or shipments, please use the contact form to the right or send us an email at We endeavour to answer all enquiries within 24 hours on business days.

Please note – we DO NOT provide customer support over the phone. Our phone numbers are provided for ordering purposes only.

We are open from 8am — 5pm weekdays.

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