collect, why we collect it, how it is used and protected, and your rights regarding your
personal data. This policy update also reflects new data protection regulations for the
understand how we collect, process and use personal data.
agree with the data we collect and how we use and share it, you should not use this website
the services we provide.
In order to provide our services to you, you need to provide certain personal information to
as described in detail below. We know that the privacy of your personal information is
to you. We respect your privacy and are committed to maintaining the confidentiality and
security of any personal data which we receive from you and retain on your behalf.
Who we are
Jetkrate Limited, 20 Mountbatten Avenue, Hillcrest 0627, Auckland, New Zealand
and its affiliate companies.
What is “personal information”?
information that can be used to determine, distinguish or trace your identity, including
name, e-mail address, physical address, phone number, and any other information that is
or linkable to you.
How we protect personal information
We are committed to responsible data management and comply with applicable data protection
legislation. We apply industry best practices to protect the security of the data stored on
systems. We will collect, store and use your personal information only to support and
your relationship with us, for example, to process and ship your packages, provide service
support, answer your questions, and communicate news to you about our service. We do not
rent or lease your personal information. We do not disclose it to anyone outside the
organisation, except as necessary to our trusted partners and suppliers, in order to provide
services to you.
Reasons why we use personal information
We collect and process all kinds of data, including personal data, for the following
- With user consent, e.g., to receive marketing materials;
- Where the collection and processing is necessary for the performance of a contract,
fulfill your shipping orders;
- Where necessary to comply with law; and
- Where the collection or processing is necessary for our legitimate interests, while
respecting individual interests. Our legitimate interests include: providing the
services; internal record-keeping and reporting; administrative purposes; and to
maintain and improve the website.
Personal information collected
We collect personal information about you only if you decide to provide us with that
The personal information we ask you to provide may include the following:
- E-mail address
- Telephone number
- Country of residence
- Residence address or other address where you can receive packages
- Credit card information in limited circumstances (see “Credit Card Information” below)
Any personal details you submit are used only to enable us and our suppliers to provide
to you, for example: to create and maintain your Jetkrate account; to process your orders
Jetkrate services; for receiving, storing, processing and shipping your packages; and for
communicating with you. All information you supply will be treated in a confidential manner.
Your computer system information including type and IP address (your computer's individual
identification on the Internet) may be automatically logged by our web server.
Non-personal information collected
We may also collect non-personal information that is not associated specifically with you and
cannot be used to identify you. For example, we may collect anonymous electronic information
regarding the number of visitors to the website and what features they visit. We also keep
regarding our shipping operations, for example the number of packages processed by our hubs,
countries packages are shipped to, and the categories of products shipped. This helps us
more useful information to you and to improve our services. By using this website and our
services, you acknowledge that we are permitted to collect, use, share and store such
aggregated data for the purpose of evaluating our services, analytics, metrics, research,
reporting, other legitimate business purposes.
Information about the packages being shipped on your behalf will be provided to our trusted
shipping partners and also to the necessary authorities for export, import, duty and tax
purposes, and security screening. The information may include your name, delivery address,
description of the goods, their value, the number of pieces, and the weight of the package.
information is required by law and regulations applicable in the countries from where and to
where packages are transported.
Credit card information
As a general rule, we do not store credit card information except for customers in certain
countries where Jetkrate service is provided in cooperation with a partner. For those
customers' credit card information is stored securely in compliance with the credit card
industry PCI-DSS security requirements.
- For customers in most countries, credit card information is taken and processed on our
behalf by the secure servers of Adyen Enterprise Payment Services, a Netherlands
Payment Service Provider certified by the major credit card companies. Through Adyen, we
fully support the 3D Secure authentication mechanism (referred to by the major credit
companies as “Verified by Visa” or “MasterCard SecureCode”). Adyen may need to transfer
information outside the EU area for the purposes of credit card validation and
authentication. For more information on Adyen, please click
- We also accept payments via PayPal and fully comply with all related security
We do not store any of your PayPal data.
We do not provide services for children. As stated in our Terms and Conditions, you must be
least 18 years of age or the legal age of majority in your country in order to use our
We do not knowingly collect any personal information from children. In the event that we
we have collected personal information about a child, we will promptly delete that
from our records.
Where personal information is stored and processed
To enable us to provide Jetkrate services to you, it is necessary to store and process your
personal information on our systems and the systems of our trusted partners and suppliers,
are located in New Zealand, UK, Guernsey, Germany, Turkey, Japan, the United States and other countries.
The country where your
personal information is stored and/or processed may not have privacy laws equivalent to
your country. As stated in our Terms and Conditions, by creating a Jetkrate account and
Jetkrate services, you are giving consent for the personal data you submit to be stored and
processed in one or more of these locations.
Cookies are small bits of information stored on your own computer and are used to enhance
of your web session and also to personalize and enhance your experience on our website. In
if you wish, remove, control, manage or block cookies on your machine by following
in your web browser's Help menu; however, if you block all cookies, it may adversely affect
interaction with our website, and there may be features of the website and the services you
We may use web beacons on our site or in our e-mails. A web beacon is an electronic image
is used to recognize a cookie on your computer when you view a web page or e-mail. Web
help us measure the effectiveness of our site in various ways, for example, collecting
statistics on the number of individuals who visit our site or when a particular web page is
viewed. The information we collect may include some limited personal information, and web
beacons allow us to recognize users by accessing cookies. We may also combine the
that we collect through web beacons with other personal information we have collected from
We use all of this information to personalise and provide a better experience on our website
you. By using our website and our service you consent to these uses of web beacons.
When you log in to your Jetkrate account, other users will not be able to access your
without your password, even if they know your account number. To prevent other people from
accessing your information, you should keep your password confidential and secure and be
sign off from your web session if you are using a shared computer or mobile device. You can
change your password by logging in to “My Account”, and we recommend that you do change it
Your e-mail address
We use your e-mail address to communicate with you about your orders (e.g., receipt of
at your Suite address, questions about the products you have ordered or their value,
your shipping instructions, confirming your orders, reminders about our storage services,
advising you when your package has shipped). We may also use your e-mail address to send you
communications about our products and services but only if you have “opted in” to receive
marketing communications. You may change your preference and opt out of marketing
at any time by clicking the link at the bottom of the e-mail. Occasionally we may
with you by e-mail to request you to participate in a customer survey. We may also
with you via your Twitter account or your account in other social media, but only if you
to receive such communications.
E-mail and social media that rely on the Internet are not privacy protected. Messages
through the Internet via e-mail or social media links are subject to viewing, alteration and
copying by hackers and identity thieves.
Disclosures required by law
We may need to disclose your personal information if required to do so by a court or
agency, or to investigate fraud, or as may otherwise be required by law.
Websites linked to our site
If you click on any of the external websites linked to the Jetkrate site, the business
the other site will know that you accessed it from our site. Most of the external links on
site lead you to Merchants who sell the products you are interested in. If you click on a
Merchant's link on our site, that Merchant will know the activities and transactions you
undertook on that site. External sites may collect personally identifiable information about
should check their privacy policies if you have concerns about the information they
- The right to know what personal data we have about you.
- The right to object to certain processing of personal data (unless we have compelling
grounds), including the right to “opt out” of receiving marketing materials. We will,
however, continue to use your personal data for the limited purpose of communicating
important notices relating to your use of our services, and other reasons permitted by
- The right to request correction of personal data that is incomplete, incorrect,
or outdated. You can update or correct your personal details at any time by logging in
- The right to request deletion of all personal data that is incomplete, incorrect,
unnecessary or outdated within a reasonable period of time. We will do everything
to erase such personal data if you request. However, we will not be able to erase all
personal data if it is technically impossible due to technology limitations or where we
required by law to retain the data.
- The right to request us to restrict the processing of your personal data for certain
reasons, for example, if it is inaccurate.
- If we hold personal data based on your consent, and not for any other reason, you can
withdraw your consent at any time.
General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area, you have the following specific rights
regarding the collection and processing of your personal data protection:
- You may access, correct, update, or request deletion of your personal information at any
- You can object to the processing of your personal information, ask us to restrict the
processing of your personal information, or request us to delete your personal
- If we have collected and processed your personal information with your consent, then you
withdraw your consent at any time. However, the withdrawal of your consent will not
any processing that took place prior to your withdrawal. Also we may continue to process
your personal information if required or permitted by law to do so
- You have the right to “opt out” at any time from receiving marketing communications. You
exercise this right by clicking on the “unsubscribe” link at the bottom of the e-mail.
You can exercise any of the above rights by contacting
us. We respond
to all requests we receive from individuals wishing to exercise their data protection rights
accordance with applicable data protection laws.
- You also have the right to complain to a data protection authority about the way we
and use your personal information.
You may contact Customer Service if you have any questions or concerns about the privacy of
you give us.
Terms and conditions
Please refer to our Terms and Conditions for additional important information on your use of
website and of Jetkrate services.
Updated May 27, 2020