How it works
Once we receive your shipment at our warehouse, our experts will open your package, take a photo of the contents and email this to you.
If you’ve selected the package repacking option, we’ll also repack the contents of your package if appropriate to do so.
What happens if I spot an issue with my items or package in your warehouse?
Jetkrate can arrange to send your purchase back to the retailer if they allow postage paid returns. Alternatively we can return your items and forward any domestic shipping costs that arise onto you.
If you’d rather sort the issues yourself, we can forward the package to you as-is.
What happens if my items are okay in the photos I receive, but later I receive goods that have been damaged in transit?
Jetkrate shipping is insured to the value you declare in your customs declaration. If your items arrive damaged, you can claim insurance to the value that was declared on your customs declaration.