Prohibited and restricted items
Not all items are suitable for sending by post or courier. Please check that your item is
- Some pose a risk to the safety and security of people and equipment and are therefore
- Others pose a risk if certain conditions are not met and are therefore restricted.
- You must check your item is safe to send.
- Not checking may increase your liability exposure.
Use our services wisely
You must use our services wisely and exercise common sense.
No prohibited or restricted items
You must not post or courier a:
- Prohibited item
- Restricted item, where you have not met our specified conditions of carriage.
It is your responsibility
It is your responsibility to check whether an item is Prohibited or Restricted. What may
harmless to you at first glance, may still be Prohibited or Restricted, for example, as a
of the law in New Zealand or the country of destination. Importantly, acceptance of the item
us for sending does not free you of this responsibility.
It remains your responsibility to ensure your item is safe to send. If sending dangerous
ensure you check the IATA website at www.iata.org for more information.
Check export rules
The New Zealand Government prohibits or restricts the export of various types of items (such
prescription medication and antiquities). You must ensure that your item is not prohibited
export or that you meet any export restrictions on the item you are planning to send. For
further information, contact the New Zealand Customs Service or the appropriate government
Our rights and your liability
Items may be opened and inspected
We may open and inspect any item we suspect may be, or may contain, a Prohibited item.
Prohibited items will not be delivered
If we find a Prohibited item it will not be delivered and we will not refund postage costs.
are not obliged to return the item to you but may, at our discretion and at your cost:
make the item safe;
return the item to you by a licensed dangerous goods carrier or security firm;
destroy the item;
dispose of the item; or
deliver the item to the appropriate authorities.
Your liability exposure is increased
If you send a Prohibited item, or Restricted item (where you have not met our specified
conditions of carriage):
we may hold you liable for any costs or damages incurred by us;
we may not cover you for any loss of, or damage to, the item;
you may be subject to penalties under the Postal Services Act 1998, the Civil Aviation Act
and other legislation.
What is Prohibited?
Please read carefully every time you send an item
The items listed are examples of the general category. Please check carefully every time you
send an item.
|Ammunition and Weapons
||Bleaches and Poisons
||Batteries & Corrosives
Firearms parts1 *
Grenades (inc. imitation ones)
Weapons, including bows, crossbows and arrows, harpoons, spear guns, sling shots,
Stun guns, tasers and stun batons
Bleach (including hair bleaches)
Chemicals (inc. chlorine for swimming pools)
Dyes (including hair and textile dyes)
Poisons (e.g. cyanide, lead, arsenic)
Acid (of any type)
Batteries (car or wet cell)
Electronic/electric appliances, devices & toys containing Non-Lithium-ion
Electronic/electric appliances, devices & toys containing Lithium-metal or
Lithium-ion (inc. Lithium-ion polymer) batteries*
||Explosives & Fireworks
Generators (fuel powered)
Gas cylinders (e.g. camping – full or empty)
Oxygen cylinders including compressed air
Shock absorbers (gas or compressed air)
Fireworks (e.g. skyrockets, sparklers, crackers)
Aerosol cans (e.g. hairspray, deodorant)
Air bag (car)
Alarm devices (gas or battery powered)
Gas (e.g. propane, butane, hydrogen, helium)
Adhesive products (e.g. quick drying glue)
Alcohol (more than 5 litres or 70% alc/vol)
Battery or Brake Fluid
Cleaning materials (inc. disinfectants)
Dry ice (or Liquid Nitrogen)
Essential oils (e.g. eucalyptus, tea tree)
Fibre glass repair kits
Mercury (incl. thermometers and barometers containing mercury)
Motor fuels and petrol
Oven cleaners (containing caustic soda)
Paint (oil based)
Perfume (inc. aftershave, cologne)
Polish (inc. nail polish and nail polish remover)
Polyester resin kits
Varnish (inc. removers, thinners)
Cleaning materials (inc. laundry detergents)
Toner (e.g. photocopier; inc. cartridges)
|Matches and Lighters
||Other Prohibited Items
Blasting caps (including caps for starting or toy guns)
Fire and flint lighters
Flares (inc. theatrical, distress and smoke signals)
Matches and cigarette lighters
Bank (eg debit, EFTPOS or credit) and gift cards*
Bullion, coins*, currency, traveller’s cheques, bonds and shares
Collectables, antiques, paintings, sculpture or other works of art*
Jewellery2, precious metals or stones, watches*
Negotiable instruments (inc. bearer securities, bills of exchange or uncrossed
Vouchers, activated cards (loaded with monetary value), tickets for games of chance,
Animals (except correctly packaged bees, leeches, silkworms and harmless
Drugs or Narcotics (unless in prescription quantities and packaged correctly)3 *
First aid kits
Furs and skins (untreated)
Human or animal remains (inc. ashes)
Magnets or magnetic material (inc. fridge magnets and compasses)
Illegal items: any item that is illegal or prohibited by law or any authority whether in New
Zealand or the destination country; any item that is prohibited by a United Nations sanction
for further details refer to United Nations Security Council Sanctions.
- Dangerous items: any item that is capable, as packaged, of causing injury to people or
- Fragile items: regardless of how it is packaged*
- Inadequately packaged items: any item that is not sufficiently packaged to withstand a
- Perishable items: any item that may spoil or decay, or has an expiry date of less than 6
months from the date of sending
- Restricted items: any item that is classified as Restricted under our terms and conditions
where you have not complied with the conditions of carriage for that item
- IATA listed items: any item that is listed in the International Air Transport Association
(IATA) Dangerous Goods
- Regulations inc. explosives, gases, flammable liquids and solids, oxidising substances and
organic peroxides, toxic (poisonous) and infectious substances, radioactive materials
quantities exempted from the Radiation Protection Act 1965)*, corrosives, and highly
and polymerisable substances
*Depending on where you want to send these items, their value, or what service you use, you
be able to send them.
1. Firearm parts are any piece of a firearm that is designed or intended to be an integral
of a firearm, regardless of whether it is in working condition. Firearm parts include, but
not limited to, the breech/chamber, stock/butt, magazine, silencer, barrel, bolt and trigger
2. Additional restrictions apply for international services-for details refer to the
of carriage of Restricted items below.
Special packaging requirements for sending Lithium-ion (including
A maximum of 2 batteries, or 4 cells (single cell batteries), maybe contained in equipment
Each cell or battery must be under a certain power capacity rating:
Each Lithium-ion cell - maximum 20 Watt-hours.
Each Lithium-ion battery - maximum 100 Watt-hours.
(Batteries for most consumer devices are likely to be under this limit eg. mobile phones,
laptops, tablet computers, cameras etc. The Wh rating will be printed on the battery or may
stated in the device manual).
The device must be switched off and packaged so that it can not move around or be
activated during transport.
The device with battery must be in strong external packaging to withstand a 1.2m drop.
Completing documentation fully and accurately
Labels, Forms and Declarations
All information provided to us must be complete and accurate.
If you are sending an item internationally, then you will be required to complete
with your package ticket containing customs and consignment information.
We rely on the contents and value disclosures you make
You acknowledge that we will rely on the information you provide us for safety purposes and
valuation purposes if your item is damaged or lost in transit.
You may not list an item and value for customs, consignment and/or postage purposes, and
claim a different item or higher value from us.
Providing incomplete and/or inaccurate information may reduce your chances of a successful
if your item is damaged or lost in transit; and may constitute a criminal offence subject to
fines and penalties.
How do I package my item?
The general handling and transport processes are the same for all items
As such, we cannot provide any special treatment for items that are:
- affected by changes in temperature (for example, certain types of chocolate);
- simply inadequately packaged.
It is not sufficient to affix labels such as ‘fragile’ or ‘handle with care’ to your item.
By accepting your item, we do not acknowledge that your packaging is sufficient to ensure the
item is delivered undamaged.
Wrap to allow for a 1.2m drop
It is your responsibility to ensure that any item is well packaged and can withstand a 1.2
Use common sense, and wrap your items well. Account for the fact that they may be dropped,
including on an angle, have items dropped on them, be nudged, placed sideways and/or upside
down. Pay particular attention to cushion the corners and consider whether your items would
best protected by the use of an inside and outside container.