Reporting Fraud

How to Report Suspected Fraud

If you suspect that you have been a victim of fraud or notice any suspicious activity related to your Jetkrate account, it’s crucial to report it immediately to enable prompt action and minimize potential damage.

Contact Information

Contact our dedicated fraud prevention team by filling out the online Fraud Report Form available below.

Importance of Timely Reporting

Quick Response:

Reporting fraud as soon as it’s discovered allows us to take immediate action to secure your account and prevent further unauthorized activities.

Investigation Support:

Early reporting also supports the effectiveness of subsequent investigations, potentially leading to the recovery of lost funds or goods.

What to Include in Your Report

Detailed Description:

Include a clear and detailed description of the suspicious activity.

Transaction Details:

Provide any relevant transaction IDs, dates, and amounts that may have been affected.


Attach any supporting documents, emails, screenshots, or communications that could help in the investigation.

After You Report

Follow-up Communication:

Our fraud prevention team will reach out to you for further information and to update you on the status of your report.

Investigative Process:

We will investigate your claim thoroughly, working with law enforcement if necessary, to resolve the issue and take appropriate actions against the perpetrators.

Fraud Awareness & Prevention

The content below provides a comprehensive guide on fraud awareness, detailing the nature of online fraud, common types of scams, and practical prevention tips. It covers specific scams such as payment frauds, identity theft, phishing attacks, and reshipping scams, explaining how they work and how to recognize them. The section also emphasizes safeguarding personal information, using secure payment methods, and monitoring accounts regularly. Jetkrate’s security measures and collaboration with law enforcement are highlighted, along with steps for reporting suspected fraud. Additional resources are provided for further education on preventing and handling online fraud.


Introduction to Fraud Awareness

Understanding Online Fraud:

Online fraud involves deceptive practices that cybercriminals use to exploit individuals and businesses on the internet. These scams can occur through various channels such as email, websites, and social media platforms, targeting unsuspecting users to steal money, personal information, or both. The consequences of online fraud can be significant, ranging from financial losses to identity theft, and in severe cases, legal trouble.

Why It Matters:

In an increasingly digital world, the frequency and sophistication of online scams continue to rise. Anyone can be a target, from individual shoppers to large corporations. By educating yourself about common fraud schemes and the signs of fraudulent activity, you can significantly reduce the likelihood of falling victim to these crimes.

Common Targets

Individual Consumers:

Often targeted through phishing emails, fake websites, and fraudulent payment requests for online shopping.


Typically targeted via business email compromise (BEC) attacks, invoice fraud, and other scams aimed at intercepting financial transactions.

E-commerce Platforms:

Scammers create fake buyer accounts or seller listings to defraud genuine users.


Recognising Common Scams

Types of Scams

Payment Frauds:

Payment frauds involve unauthorized transactions and misuse of payment information to purchase goods or services. Scammers may use stolen credit card details or manipulate payment confirmations to appear as if they’ve paid, only for the transactions to be reversed later due to being flagged as fraudulent.

Identity Theft:

In identity theft, fraudsters use stolen personal information, such as Social Security numbers, passwords, or banking details, to impersonate someone and gain access to their finances, make purchases, or commit crimes in their name. This can also involve the creation of fake accounts using stolen identities.

Phishing Attacks:

Phishing is a method where scammers send emails or messages that appear to be from reputable sources to trick individuals into providing sensitive data such as usernames, passwords, and credit card information. These emails often contain links to fake websites that look strikingly similar to legitimate ones.

Reshipping Scams:

Reshipping, or “parcel mule” scams, involve tricking individuals into receiving goods and shipping them to other addresses, often in different countries. This scam is particularly dangerous because it can involve stolen goods or illegally purchased items, potentially implicating the victim in criminal activities.

How to Spot These Scams

Unsolicited Requests:

Be wary of unsolicited emails or messages requesting personal information or immediate action.

Too-Good-To-Be-True Offers:

High-value items offered at significantly lower prices can be a red flag for potential fraud.

Mismatched URLs:

Always check the URL in the address bar when redirected from an email to ensure it matches the legitimate website.

Pressure Tactics:

Scammers often create a sense of urgency, pushing you to act quickly. Legitimate businesses give you time to think and decide.


Prevention Tips

Safeguarding Personal Information

Be Vigilant:

Always be cautious about where and how you share your personal information, especially on the internet. Avoid sharing sensitive details like your social security number or banking information unless it’s absolutely necessary and the website is secure.

Check Privacy Settings:

Regularly update your privacy settings on social media and other online platforms to limit the amount of personal information that is publicly available.

Secure Payments

Use Trusted Payment Methods:

Stick to reputable and secure payment gateways when shopping online. Avoid using wire transfers or other unsecured payment methods where protections are limited.

Monitor Your Accounts:

Regularly check your bank and credit card statements for unauthorized transactions. Set up alerts for any transactional activity which can help you respond quickly to fraud.

Regular Account Monitoring

Review Account Statements:

Regularly review statements and logs for any signs of unauthorized access or unfamiliar transactions. Early detection of discrepancies can prevent further damage.

Update Security Software:

Ensure that your computer and mobile devices are protected by the latest security software, firewalls, and anti-virus protections to deter scammers.

Use of Strong Passwords and Two-Factor Authentication (2FA)

Strong Passwords:

Create complex passwords that include a mix of upper and lower case letters, numbers, and special characters. Do not use the same password across multiple sites.

Enable 2FA:

Two-factor authentication adds an additional layer of security by requiring a second form of verification beyond just a password. Use 2FA on all accounts that offer it, especially for financial and email accounts.


Jetkrate’s Security Measures

Secure Platforms

Data Encryption:

Jetkrate uses strong encryption technologies to secure user data during transmission and storage. This ensures that sensitive information such as credit card details and personal information is protected from unauthorized access.

Secure Servers:

Our servers are hosted in secure facilities with strict access controls and constant monitoring to prevent and detect any unauthorized access.

Collaboration with Law Enforcement

Cooperative Measures:

Jetkrate works closely with local and international law enforcement agencies to respond to incidents of fraud effectively. This collaboration helps to ensure that actions taken against fraudsters are swift and within the bounds of the law.

Training and Resources:

We provide our staff with regular training on legal requirements and best practices for fraud prevention, ensuring they are well-prepared to cooperate with law enforcement investigations.

Regular Security Updates and Monitoring

System Updates:

Our IT team regularly updates our systems and infrastructure to incorporate the latest security patches and updates. This helps protect against new vulnerabilities and threats.

Continuous Monitoring:

Jetkrate employs 24/7 monitoring of our systems to detect and respond to potential security threats. This proactive approach helps to prevent fraud before it affects our customers.

Proactive Fraud Detection

Advanced Detection Tools:

We use advanced fraud detection tools that analyze transaction patterns and flag unusual activities for review. This helps in identifying potential fraud at an early stage.

User Behavior Analytics:

By analyzing how users typically interact with our services, we can spot deviations that suggest potential fraud, allowing us to intervene promptly.


Additional Resources


To further assist our customers in understanding and combating online fraud, Jetkrate provides a curated list of external resources. These links offer additional insights, best practices, and support for anyone looking to deepen their knowledge about preventing and handling online fraud.

Recommended Links

 Provides comprehensive information on protecting personal information and more detailed guides on recognizing phishing attempts.

A partnership between the FBI and the National White Collar Crime Center, offering reports and updates on recent internet crimes and scams.

Offers advice on how to recognize and report scams, and how to deal with the aftermath of identity theft.

Provides tips on avoiding scams, understanding fraudulent tactics, and reporting fraudulent activities to authorities.

The UK’s national reporting center for fraud and cybercrime, offering prevention advice and the ability to report fraud directly online.

Educational Material

Infographics and Videos:

Access a range of educational materials that simplify complex security topics, making them easily understandable.

Webinars and Workshops:

Regularly scheduled educational sessions that cover various aspects of fraud prevention and online security.

Why These Resources Matter

Educating yourself about the risks and methods of online fraud not only protects you but also enhances the security of the entire online community. By understanding the common tactics used by scammers, you can more effectively spot and avoid them, and help others do the same.


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Jetkrate Fraud Report Form