Fraud reporting
Report Fraud
Fraud concerns should be reported clearly and with evidence. That gives Jetkrate the best chance to review the matter properly and take the right next step.
When to report
Use the fraud pathway for suspicious activity
Use this page when you believe someone is misusing Jetkrate details, attempting a suspicious transaction, impersonating Jetkrate, or using a shipment in a way that may involve fraud.
Keep it factual
What not to do
Avoid public accusations, incomplete claims or emotional complaints without evidence. Fraud reporting works best when the information is specific, factual and reviewable.
Evidence checklist
What to include
Identity and reference details
- Your name and contact details
- The Jetkrate account or shipment reference if available
- Tracking numbers or retailer order numbers
Evidence and explanation
- Screenshots, emails, invoices or payment records
- A clear description of what happened
- Why you believe the activity is suspicious
Review process
What happens next
Jetkrate reviews the report
Jetkrate will review the information provided and may contact you if more details are needed.
Records may be matched
Where possible, the report may be checked against parcel, account, retailer or payment details.
Other parties may be involved
Some cases may require cooperation with payment providers, carriers, warehouse partners or authorities.
Final takeaway
Specific reports are easier to assess
The more specific the report, the easier it is to assess. Share the facts, attach the evidence and use the correct contact pathway so the concern can be handled responsibly.