Get in Touch
Customer support for Package Forwarding & Courier Booking services.
Phone Number
+64 9 123 4567
Email Address
support@jetkrate.com
Location
Auckland, New Zealand
Operating Hours:
08:00 AM - 05:00 PM
Customer Support:
- For all customer support enquiries relating to your packages or shipments, please use the contact form on this page or send us an email at support@jetkrate.com.
- Our average response time is 1 business day.
- If you have emailed us and do not receive a response within 2-3 business days, please use the contact form on this page instead, as it is possible your email may have landed in our spam folder.
- All queries are answered in the order they are received.
- Please note – we DO NOT provide customer support over the phone. Our phone numbers are provided for ordering purposes only.
Respecting Our Support Team:
- At Jetkrate, we are committed to providing prompt and helpful support. However, we maintain a zero-tolerance policy towards disrespectful behaviour directed at our support team.
- Jetkrate reserves the right to refuse service to any customer who is disrespectful towards our support staff.
- We welcome your feedback and encourage you to share your experience. However, we kindly ask that you wait until your interaction with Jetkrate has concluded before leaving a review. This ensures you can provide a complete and fair assessment of our service.
- Attempts to gain attention or expedite service by leaving 1-star/low reviews during the support process will not be tolerated.
- We encourage all customers to communicate with patience and respect – we are here to help and resolve your concerns.