Shopping Concierge Service
Can’t complete checkout with an overseas retailer? Jetkrate Shopping Concierge can review your request, purchase eligible items on your behalf, and invoice you before the order is placed.
Submit the retailer, item, price, colour, size, variant and instructions inside your Jetkrate account. We review the request, confirm whether we can support it, and if accepted you can pay the concierge invoice before we place the order.
A practical option when checkout gets complicated
Use Shopping Concierge when a retailer will not accept your overseas payment method, requires local checkout details, or makes it difficult to complete the purchase yourself.
You submit the item details through your Jetkrate account, we review whether the order can be supported, then invoice you for the retailer purchase amount plus the concierge fee before placing the order.
Good-fit requests
Retailer details ready
You can provide the product link, item price and seller information.
Variants are clear
Colour, size, quantity and any special instructions are specific.
Forwarding is practical
The item appears eligible to receive, handle and ship internationally.
How the concierge module works
The process is now handled through your Jetkrate account, so the request, review and payment step stay organised.
Submit the form
Enter the retailer, item link, price, colour, size, variant, quantity and instructions.
Jetkrate reviews it
We check whether the request can be supported and either accept or decline it.
Pay if accepted
If accepted, an invoice payment link appears inside the concierge module.
We place the order
Once paid, Jetkrate places the retailer order using the details you supplied.
Forward normally
When it arrives at the warehouse, it follows the usual package forwarding flow.
Current concierge charges
Concierge invoices include the retailer purchase amount plus the concierge charge. The concierge charge is the applicable warehouse base fee plus 5% of the total purchase amount, including retailer domestic postage or delivery where applicable.
For a New Zealand retailer order:
International shipping/package forwarding is charged separately after the parcel reaches Jetkrate.
Shipping is separate
The concierge process and invoice cover ordering on behalf of the customer: the retailer purchase amount plus the warehouse base fee and 5% of the total purchase amount. International shipping and package forwarding charges are separate.
Once the item reaches the Jetkrate warehouse, you can manage the parcel through the normal forwarding flow and choose how you want it shipped internationally.
What to include in your request
Clear instructions help Jetkrate review the request quickly and reduce back-and-forth before the order is accepted.
We review first so the order has the best chance of going smoothly
Jetkrate will accept concierge requests we can reasonably support. Some items, retailers or destinations may still be declined because of product restrictions, retailer limitations, payment checks, stock availability or forwarding practicality.
That review step protects you from paying for an order that is unlikely to move cleanly through the forwarding process.
Common concierge questions
Where do I start?
Log in to your Jetkrate account and open the Shopping Concierge module to submit the request form.
What happens if accepted?
You will receive an invoice payment link inside the module. Once paid, Jetkrate places the order using your submitted details.
What happens if declined?
The request will not proceed, and you can adjust the details or use standard package forwarding if you can buy directly.
Are forwarding charges included?
No. Concierge invoices include the retailer purchase amount plus the base fee and 5% of the total purchase amount, including domestic postage where applicable. International forwarding/shipping charges are separate and handled later.
Plan the full purchase journey
Start your Shopping Concierge request inside your Jetkrate account
Send us the retailer, item, price, variant and instructions. If we can support the order, you will receive the payment link in the concierge module and we will place the order after payment.