Suspected fraud
Report Suspected Fraud Involving Jetkrate
If you believe a Jetkrate address, account or shipment has been used for suspicious activity, please report it to us as soon as possible.
We take fraud, payment abuse, identity misuse and illegal shipping activity seriously. Your report helps us investigate the issue and take appropriate action.
When to use this form
Use it for fraud, misuse or unauthorised activity
- Suspected use of a stolen card or unauthorised payment
- A suspicious order delivered to a Jetkrate warehouse
- Misuse of a Jetkrate address
- Identity details being used without permission
- A parcel linked to fraud, scams or illegal activity
- A request from a retailer, payment provider, courier or law enforcement agency
Important
Urgent matters may need external action too
If there is an immediate threat, stolen identity issue, active scam or law enforcement matter, you should also contact the relevant bank, platform, courier, police or fraud reporting body in your country.
Jetkrate can support investigations, but we cannot replace your bank, payment provider or law enforcement agency.
Submit your report
Complete the fraud report form
Please include as much detail as you can. The more specific your report is, the easier it is for our team to investigate quickly.
Privacy and security: share facts and evidence, but do not include passwords, full card numbers or unnecessary sensitive personal information.
After submission
What happens after you report it
Review and matching
Jetkrate will review the information and match it against account and parcel records where possible.
Possible parcel action
Depending on the situation, Jetkrate may place a hold on a parcel or request more information.
Privacy limits
Jetkrate may not be able to share every investigation detail where privacy, legal or security obligations apply.