Cookie Policy

What cookies and similar technologies are

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember settings, support security and understand how people use the site.

Similar technologies may include pixels, tags, scripts, local storage, web beacons and other tools that store information on your device or access information from your device.

In this policy, “cookies” includes cookies and similar technologies unless the context requires otherwise.

How Jetkrate uses cookies

Jetkrate may use cookies to:

• operate the website and customer account areas;
• support login, quoting, checkout, forms and payment-related functions;
• help keep the website secure and prevent misuse or fraud;
• remember settings or preferences;
• understand how visitors use the website;
• improve website performance and customer experience;
• measure the effectiveness of campaigns or advertising;
• support remarketing and advertising measurement;
• support customer service tools, chat features or support workflows.

Not every cookie type is active at all times. The cookies used may change as Jetkrate’s website, platform, services and third-party tools change.

Types of cookies Jetkrate may use

Essential cookies

Essential cookies are needed for the website, customer account areas and checkout-related features to work.

They may support functions such as page loading, account login, quoting, checkout, payment-related steps, forms, saved session information, website security and fraud prevention.

If you block essential cookies, parts of the website or customer account area may not work properly.

Preference cookies

Preference cookies help remember choices you make, such as selected regions, form details or other settings that make the website easier to use.

Analytics and performance cookies

Analytics and performance cookies help Jetkrate understand how visitors use the website.

They may show which pages are visited, how visitors move through the site, whether pages are working properly, where users drop off and where improvements may be needed.

Jetkrate may use analytics tools such as Google Analytics and Yandex Metrica.

Marketing and advertising cookies

Marketing and advertising cookies may be used to measure campaign performance, understand referral sources, support remarketing, build advertising audiences or show more relevant advertising.

Jetkrate may use advertising and tracking tools such as Google Tag Manager, Meta Pixel and TikTok Pixel.

These tools may collect or receive information about your visit, device, browser, interactions with Jetkrate pages and actions taken on the website or customer account areas.

Payment, checkout and account-related cookies

Jetkrate may use cookies or similar technologies connected with checkout, payment processing, fraud prevention and account functionality.

These may involve tools or services connected with WooCommerce, PayPal, Airwallex and BitPay.

Payment providers may also use their own cookies or similar technologies when you interact with their payment pages, embedded payment tools or external payment flows.

Chat and customer support cookies

Jetkrate may use cookies or similar technologies to support chat, helpdesk, customer support or automated assistance tools.

Jetkrate may use Botpress or similar customer support tools. These tools may help manage chat sessions, support requests, customer interactions or automated responses.

Third-party tools

Some cookies may be set, read or supported by third-party providers that help Jetkrate operate, secure, analyse, advertise, improve or support the website.

These providers may include:

• Google Analytics;
• Google Tag Manager;
• Meta Pixel;
• TikTok Pixel;
• Yandex Metrica;
• PayPal;
• Airwallex;
• BitPay;
• Botpress;
• WooCommerce;
• hosting, security, analytics, advertising, payment, chat and customer support providers.

Third-party providers may have their own privacy and cookie policies. Jetkrate does not control every setting used by external platforms, but we review and manage the tools used on Jetkrate pages as part of website operations.

Cookies and personal information

Cookies may collect or be linked with information such as your IP address, device type, browser type, pages visited, approximate location, session details, account events, checkout events, referral source, advertising identifiers or interactions with Jetkrate pages.

In some circumstances, this information may be personal information. Where cookie-related information is personal information, Jetkrate handles it as described in our Privacy Policy.

External websites and platforms

This Cookie Policy applies to Jetkrate websites and customer account areas that link to this policy.

It does not control cookies or tracking technologies used by external websites or platforms, including retailer websites, courier websites, payment provider pages, social media platforms, advertising platforms or other third-party websites.

Those third parties are responsible for their own privacy and cookie practices.

Managing your cookie choices

You can manage cookies in several ways:

• change your browser settings to block, delete or limit cookies;
• use privacy settings offered by analytics, advertising or social media platforms;
• use device-level privacy settings where available;
• use browser extensions or privacy tools that block certain tracking technologies;
• contact Jetkrate if you have questions about cookies or privacy.

Blocking or deleting cookies may affect how parts of the website work. For example, it may affect account login, quote tools, checkout, payment-related steps, forms, saved preferences, security checks, chat features or customer support functions.

Advertising and remarketing choices

Some third-party advertising platforms provide their own controls for personalised advertising, remarketing or tracking preferences.

You may be able to manage advertising preferences through your Google, Meta, TikTok or browser settings, depending on the services you use and your location.

These settings are controlled by the relevant third-party platform and may not remove all advertising or tracking.

Regional privacy rights

Cookie and tracking rules differ depending on where you are located.

Depending on your location, you may have rights to request access to personal information, correction of personal information, deletion of personal information, restriction of certain processing, objection to certain uses, or opt-out of certain advertising or tracking activities.

Jetkrate handles privacy requests as described in our Privacy Policy.

Updates to this Cookie Policy

Jetkrate may update this Cookie Policy from time to time to reflect legal, technical or operational changes.

The version published on this page is the current version. If we make material changes, we may update this page or provide additional notice where appropriate.

Contact Jetkrate

For privacy or cookie questions, please contact Jetkrate through the Contact Jetkrate page.

You can also review our Privacy Policy and Legal page for related information.